Our pharmacists and their staff are members of your local healthcare team. They aim to provide you with the highest quality of healthcare. To do this they need to keep records about you, your health and the care we have provided or plan to provide to you. We know that you value your privacy and the security of personal information held about you.
As part of providing a professional, safe and efficient service through Trimvia, there is certain information that we record. This includes details of treatments dispensed against prescriptions as well as significant advice given, referrals made to other health professionals, and any other relevant information. Information recorded may include:
We process your personal data, which includes information from your consultations and any other healthcare services we provide to you through Trimvia, for the purposes of:
We hold your information for as long as advised by the NHS. We process your personal data in the performance of a task in the public interest for the provision of healthcare and treatment. A pharmacist is responsible for the confidentiality of your information.
You have the right to confidentiality under the General Data Protection Regulation, the Data Protection Act 2018, and the common law duty of confidence. We also comply with the NHS Code of Practice on Confidential Information. Pharmacists have a requirement under their professional standards to keep records about you confidential, secure and accurate. All staff contracts of employment contain a requirement to keep patient information confidential. You may choose to opt out of the NHS using your data for planning and research purposes. Please contact us for details. Our guiding principle is that we process your records in strict confidence.
You have the right to ask for a copy of all records about you held by Trimvia and our dispensing pharmacy, generally in paper or electronic form. There will ordinarily be no charge for a printed copy of the information we hold about you. We are required to respond to your request within one month. You will need to provide adequate information for staff to identify you, including your full name, address and date of birth. You will also be required to provide valid ID, such as a passport, full driving licence or credit or debit card, before any information is released to you. If you think any information we hold on you is inaccurate or incorrect, please let us know.
You may object to us holding your information. You may also lodge a complaint with the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Our Data Protection Officer is Jonathan Smith, contactable at Mayberry Pharmacy Ltd, 175 High Street, Blackwood, Gwent, NP12 1AA.
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